Our aim is to provide an excellent service to customers at all times. However, we understand that from time to time, we may not live up to our own high standards and recognise that occasionally things do go wrong. Whenever this happens, we welcome your feedback to ensure that we provide the kind of service you expect.
If you are a resident of the UK or Gibraltar please send your complaint to the insurer:
By post:
Canopius
Gallery 9
One Lime Street
London EC3M 7HA
Or by email:
Intl.complaints.notifications@canopius.com
Or you can send your complaint to Lloyd’s.
By post:
Complaints
Lloyd’s
Fidentia House
Walter Burke Way
Chatham Maritime
Chatham
Kent, ME4 4RN
Telephone: +44 (0) 20 7327 5693
If you are a resident of the EU, EEA or Monaco please send your complaint to the insurer:
By post:
Service manager,
Operations Team,
Lloyd’s Insurance Company S.A.
Bastion Tower,
Marsveldplein 5
1050 Brussels
Belgium
Or by email:
Lloydsbrussels.complaints@lloyds.com
Telephone: +32 (0)2 227 39 40
If you are dissatisfied with our response, you may have the right to pass your complaint to an Ombudsman in your country of residence. If you require more information please click on your country of residence for more information.
If you have purchased your contract online, you may also be able to make a complaint via the EU’s online dispute resolution (ODR) platform. The website for the ODR platform is www.ec.europa.eu/odr
If there are any disputes arising under, out of or in connection with this Insurance they shall be dealt with in accordance with the Service of Suit and Jurisdiction Clause attached to Your Schedule of Insurance.
Alternatively, details can be found here. Please click on the country where You habitually reside.
1. If you have purchased your contract online, you may also be able to make a complaint via the EU’s online dispute resolution (ODR) platform. The website for the ODR platform is https://www.ec.europa.eu/odr.